Wickid help
Frequently asked questions.
Product, care, workshop, wholesale and order guidance in one place.
Products and orders
The essentials
What wax does Wickid use?
Wickid uses a proprietary Coconut Wax Blend. The detailed formula language remains under merchant review so this page does not publish unconfirmed composition claims.
How long do Wickid candles burn?
The current verified range used by the approved storefront is 55–62 hours for the standard 8-ounce / 227-gram candle.
Where are Wickid candles made?
Wickid candles are hand-poured in Costa Mesa, California.
How should I care for my candle?
Keep it away from drafts, use a stable heat-resistant surface and allow the first wax pool to develop evenly. See the Candle Care guide. The final wick-trim measurement is pending confirmation.
Do you offer private candle-making workshops?
Yes. Visit Workshops to review the experience and submit a qualified group inquiry.
Can retailers carry Wickid?
Retailers, boutiques and hospitality businesses can use the Wholesale inquiry to introduce their business.
Where can I find shipping and return details?
Review the current Shipping Policy and Refund Policy before ordering.
How do I get help with an order?
Use the general Contact form and select Order support.