FAQ
from our Customer Service Experts!
1. What type of wax is used in your candles?
Our candles are made with a proprietary blend of organic coconut wax, apricot oil, and beeswax, developed for a clean-burning, eco-friendly product, free from GMO soy and paraffin.
2. How should I care for my candle to get the best burn?
To ensure optimal performance, always trim the wick to 1/8 inch before each burn. This keeps the flame steady, brings it closer to the wax, and prevents sooting and black smoke. Keep the candle away from drafts and allow it to burn long enough for the wax to melt across the surface during the first burn to prevent tunneling.
3. Are your candles non-toxic?
Yes! At Wickid Candle, our mission is creating the cleanest burning, non-toxic candles in the world. We use natural ingredients, ensuring a safe burn for your home.
4. What is the burn time of your candles?
Our candles are designed to last between 55 and 60+ hours, thanks to our high-quality wax blend and careful craftsmanship. This long burn time makes them not only eco-friendly but also an excellent value for their price.
5. What sets your candles apart from other brands?
Our candles are not only hand-poured in the USA by master artisans, but they are also crafted using a proprietary, non-toxic wax blend. We prioritize sustainability and wellness, using only the cleanest ingredients and ensuring our production process is as environmentally friendly as possible.
6. How can I tell if a candle is of good quality?
Look for three key things:
- Wax Type: If the candle uses paraffin or doesn’t disclose the wax type, that’s a red flag. Many brands use paraffin or soy blends to cut costs, but these often contain toxins. At Wickid Candle, we use only non-toxic, high-quality wax blends.
- Place of Manufacture: Candles made in countries like China, Vietnam, or India are often produced using cheaper materials and labor, which can compromise quality. Our candles are proudly handcrafted in Costa Mesa, California..
- Burn Time: A high-quality candle will burn longer. Wickid Candle offers 55-60+ hours of clean, consistent burn time, making them a superior choice.
7. Do scented candles cause allergies or asthma issues?
While millions of people use scented candles without any issues, it’s possible that certain fragrances can trigger sensitivities in some individuals. To reduce risk, we use only non-toxic, phthalate-free fragrances that burn cleanly, making our candles a safer option for most people.
8. Are your candles eco-friendly?
Absolutely! We are committed to sustainability. Our wax blend is derived from organic coconut, and our packaging is designed to minimize environmental impact. Additionally, we do not use soy, which has been linked to deforestation and environmental damage.
9. Why does my candle produce soot or black smoke?
Soot can be caused by a wick that is too long or by disturbances like drafts. To avoid this, make sure you trim your wick to 1/4 inch before each burn and keep the candle in a stable, draft-free area.
10. How should I store my candles?
To preserve the fragrance and wax quality, store your candles with a lid and in a cool, dry place, away from direct sunlight or heat sources.